Scott P. Murphy

spmurphy@att.net

home 631-331-4909

cell 516-880-3321

 

Education:             

M.B.A. 1993, Long Island University - School of Management

Bachelors of Science, N.Y. Institute of Technology 1986 - School of General Studies

Loyola University, Dean’s List 1981-1983 College of Business Administration

 

Employment:

2007 – present  Macy’s Inc. Field Service Manager

Supporting 28 retail stores and managing ten field technicians.

Implementation and support of Windows servers, desktops, wireless, and POS registers.

 

2006 – 2007 NCR Field Service Manager

Supporting installation and repair of ATM’s for banks in Brooklyn, Queens, and Long Island.

 

4/2002 – 2006 New York City Human Resource Administration System Engineer

Lan Administrator providing rollout support of Welfare Applications, W2K workstations and servers. Provided administration of user ids, group security, network connectivity, support.

 

1/2001 – 10/2001 Peregrine Systems Inc. System Engineer

Responsible for providing Professional Services and support of Peregrine applications.

Provided Asset Center project implementation at Rayteon, Falls Church VA.

 

6/2000 – 1/2001 Synet/Predictive Systems System Engineer

Responsible for Network Implementations at client sites to provide network infrastructure. Provided project implementation of Tivoli at Metlife. Provided Peregrine Asset Center Upgrade at Liberty Mutual, Portsmouth NH.

 

 

12/99 – 6/2000 KPMG Consulting System Engineer

Supported the Bell Atlantic/FCC 271 project with the implementation of Windows NT servers, workstation, cisco routers and ethernet switches. Supported the rollout of Oracle ODBC drivers and database application supporting ILEC/CLEC order management.

  

9/99 - 11/99  IMI SYSTEMS, System Engineer

Assisted with Novell Netware server and workstation implementation and rollouts. Provided technical support of Cisco Router IOS configuration and firmware upgrades.

Provided technical support of 3Com network switches installations and network management implementation of HP Openview and Intel Landesk. Supported  Lotus Notes 4.55A client rollout and upgrade to 1000 workstations.

 

 

7/98 – 6/2000  Chase Manhattan Bank, Sr. Consultant / Technical Support

Provided LAN technical support of Netware client rollouts and effective relationships with client departments. Responsible for interfacing with (5) Trading floors consisting of many financial Business Units to meet expectations of network service requirements.  Provided Operation Management support with interfacing with Network Engineering and Implementation to insure System availability to end-users. Provided Y2000 Asset management project support. Implemented (5) node NT 4.0 server domain. Provided technical and project management support of the desktop rollouts (Netware clients) and SQL database administration in support of Y2K project. Provided on-going technical support of network management project. Installed and configured Solaris consoles in support of IBM Tivoli Network Management/ LAN Operations project. Implemented (50) NT workstations.

 

 

Scott P. Murphy

 

5/98 – 7/98                Doubleday-direct, Sr. Consultant

Supported  server migration from Novell 3.12 to Novell 4.11.

Provided hardware and software technical support and leadership for (200) Windows 95 and NT desktop upgrades and rollout project. Provided day-to-day operational support for the Books on Line internet infrastructure implementation and deployment. Provided server, workstation, and network recommendations and implementation support. Assisted other members of Network Services groups with guidance and leadership on using automated tools to streamline rollout objectives and goals.

 

 

2/98 - 4/98              Lockheed Martin/ FAA, Technical Consultant

Supported server migration from Novell 3.12 to 4.11.

Provided Novell version 3.12 LAN administration and data base management support for

the Federal Aviation Administration Systems Management Office  at Garden City and  provided onsite technical leadership with migration from arcnet to Ethernet at McArthur Airport FAA office. This involves troubleshooting of OA systems, optimization of LAN configurations, control of access, maintenance of Electronic mail systems and directories, assistance to users on various application programs, upgrading of new hardware and software versions and performs backups of critical data. Coordination of WAN, implementation of T1 circuits and  communication equipment installations. Implemented (100) Windows 95 workstations.

 

 

7/97 - 11/97              A.I.G. Project Manager

Provided Project implementation plan to rollout a Paradox for Windows insurance related

database across LANs onto Novell and Windows NT servers. Interfaced with the business sponsor, end-users, and vendor to gather technical requirements. Coordinated the import of DB2 records into the Paradox database to populate all required fields. Interfaced with all technical support areas to coordinate the implementation throughout United States Global LAN/WANs.

 

 

9/96 - 7/97              Bank of America, Manager Network Operations             
Provided Supervision to (4) helpdesk technicians and supported Novell 3.12 LAN Administration. Project Manager of Windows NT client workstation installations at both 1WTC and 335 Madison Corporate office. Provided installation of Windows 95 and 3.11 operating systems and various desktop applications including Lotus Notes, Microsoft office, and Attachmate 3270 software emulation programs. Installed and supported Compaq deskpro workstations installs. Lotus Notes Administration, installed server and software, installed network configuration, created and distributed user id's, rolled out Notes to 335 Madison and 1WTC. Provided Novell 3.12 LAN Administration and client workstation support at both the 1WTC and 335 Madison Corporate office. Provided installation of (300) Windows 95 and Win NT desktops  including Lotus Notes, Microsoft office, and Attachmate 3270 software emulation programs. Installed and supported Compaq deskpro workstation installs.

 

 

6/96 - 9/96              National Cable and Communications Project Manager

Project Manager responsible for coordinating with Bell Atlantic for the implementation of 3270 and LAN. Relocated (2) Novell 3.12 servers and approximately (100) personal computers, printers, modems, and interfaced with AT&T network communications engineer to implement category 5 cabling.

 

11/95 - 6/96              Jostens Learning Software Inc. Network Engineer

Provided System Engineering support to install Novell 3.12 servers, client workstations to LANS, and educational software installation and troubleshooting for Long Island and Westchester.

 

4/95 - 10/95              Alliance Capital Management Corporation Helpdesk Manager

Provided Supervision of (5) helpdesk technicians. Supported Novell 3.12, MSoffice, Lotus Smartsuite, print que maintenance, 3270 emulation products, software and hardware installation and end-user support.

  

 

Scott P. Murphy

 

1/95 - 3/95              Unidata and Communications Project Manager

Relocated and installed approx. (400) pc's and printers for the Cablevision Corporation. Installed (3) Alantec fiberoptic hubs for the Neuberger and Neuberger Corporation. Provided PC hardware, software, and memory upgrades. Supported the Chemical Bank and  U.S. Trust restacks. Approximately (500) workstations.

 

 

5/92 - 9/94              J.P. Morgan, Manager

Project Manager supervising the implementation of Synoptic 3000 Ethernet and Token Ring hubs to provide data connectivity to five trading floors for J.P. Morgan at 60 Wall Street. This network consisted of (800) workstations. Coordinated technical requirements with Synoptics and Bell Atlantic. Interfaced with the Facilities Management department to provide data center cabling (category 5 and fiberoptics).Supervised (5) Field engineers while provided PC/LAN technical support of hardware and software installations at Chase Bank. Provided Ethernet and Token ring hub technical support and configuration proposals to clients. Provided PC/LAN Novell administration and Windows personal computer configuration support to end-users. Supported (500) node workstation restack projects.

 

7/84 - 1/92              Grumman Data Systems, Bethpage, N.Y., System Analyst

Provided Supervision and delegation of (6) field service technicians supporting the Network Operations Department. Interfaced with IBM, Wang, and Digital computer maintenance hardware vendors that provided SLA. Reported to Network Operation and escaluated repair and mainteance of computer hardware. Had exception report responsibility to highlight SLA deliverables. Provided Office Automation technical services to end-user community. Responsible for the implementation and maintenance of  IBM SNA/SDLC 3270 network connectivity to remote plants. Provided the hardware, software, and network  implementation and technical support of (600) 3174- C SNA network.Implemented and provide technical support of Ethernet and Token ring network topologies. Provided technical support interfacing with IBM and Digital corporations field engineering to implement and support engineering upgrades of 3090, 4381, and Vax 8000 Production system environments. Interfaced with Facilities and user services to provide necessary work request, budgeting, and manpower to support network infrastructure cabling. Interfaced and coordinated Telecommunication activities to install dedicated data circuits. Upgraded modems and communications test equipment to monitor data traffic. Provided trouble-shooting and Systems engineering support to IBM and CISCO support staff.

 

Software Desktop Support Experience and certifications:

Novell 4.11, 3.11, 3.12

Peregrine Asset Center 3.51 Certification

Peregrine Get.It Certification

Cisco Network Associate C.C.N.A

IBM Tivoli Enterprise System Management, Framework 3.6.2, UNIX, AIX.

NT 4.0 server and workstation, MSOffice, Lotus Notes 4.55a, CCmail, Ghost, Laplink, IE40, Netscape Communicator,  Attachmate, CA 3270, CIM, SNA.

 

Hardware Implementation Experience:

IBM desktops and laptops, Compaq desktops, laptops, and servers, Dell desktops, HP XL8 desktops, and laserjet printers, 3COM network cards, U.S. Robotic modems, Nokia and Nec monitors, Bay Networks hubs. Cisco& 3Com hubs, switches, and routers . IBM 3090, 4381, 3174-C, 3880, 3380.